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BPO - Strategic Sourcing Manager
Code: BPO-SS-Mgr |
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| Job Description: |
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| The Strategic Sourcing Manager will be responsible for facilitating the supplier selection process for all outsourcing activities within the company. This position will work closely with the Global Resource Management (GRM) group, who will help business units decide if an area should be considered for outsourcing. In regards to supplier selection, this role will be responsible for creating, facilitating and managing cross-functional teams to define requirements, negotiate with and select preferred suppliers. This position will directly report to the BPO – Director. |
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| Job Responsibilities: |
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Facilitate the supplier selection process for all outsourcing activities; includes Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Knowledge Process Outsourcing (KPO) |
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Organize, facilitate and manage cross-functional teams to define business requirements, create and issue RFPs, negotiate with suppliers, select suppliers, create contracts, and establish supplier management programs to ensure the success of the outsourced relationship |
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Constant evaluation of market conditions and be aware of the latest technologies, product offerings and market dynamics |
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Meeting with vendors, read various journals, and network with industry resources to understand current and new supplier capabilities, as well as key players in emerging markets |
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Provide subject matter expertise and best practices for partner selection and partner management for BPO partnerships |
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Continually investigate and introduce process improvement measures and present suggestions to BPO Director for consideration |
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| Job Requirements: |
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Bachelor’s degree preferably in Business Management/Administration or any business-related major; Master’s degree is ideal; extensive, directly-related experience may be considered in lieu of education |
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Minimum of 5 years of management and outsourcing experience with a minimum of 3 years in successfully managing a medium to large-scale BPO firm |
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Project/strategy experience in organization design/change management/organization alignment as well as value realization required |
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Must possess BPO and/or ITO experience working with clients to accelerate the implementation of new business models through operation and change programs and business transformation to deliver financial value |
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Relevant experience in integrating technology with people systems and processes; large project management for change initiatives; managing change for business transformation outsourcing and on demand transformations; culture change; and organization design/governance |
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Proven ability to provide thought leadership based on knowledge and experience in organization change strategy |
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Must be able to function as both a team member and a work stream/engagement leader in a time-compressed, highly dynamic and potentially ambiguous situation to ensure milestones and deliverables are achieved |
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Proven ability to develop and produce reports from existing systems, analyze them and make recommendations |
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Possess strong negotiation and presentation skills |
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Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff |
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Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines |
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